This document was created with the help of the Sellvio Terms and Conditions Generator.
rozsasrendelo.hu - effective from: 2025-10-20
I. General Rules
1. The present General Terms and Conditions (hereinafter: GTC) define the rights and obligations of Dr. Nelly Ármós (hereinafter: Service Provider) and the party using the Service Provider’s online portal rozsasrendelo.hu (hereinafter: Webshop) (hereinafter: Customer).
2. Service Provider’s details:
a. Name: Harmanné Dr. Ármós Nelly e.v.
b. Registered office: 4025 Debrecen, Hatvan Street 20–22, 2nd floor, door 3.
c. Place of business: 4225 Debrecen, Rózsástelep Street 1.
d. Tax number: 90867783-1-29
e. Company registration number: 60215413
f. Mailing address: rozsasrendelo@gmail.com
g. Customer service phone number: +36 70 301 4040
3. Hosting provider’s details:
a. Name: Sonrisa Informatikai Kft.
b. Registered office: Hungary, 1022 Budapest, Bég utca 3-5. 1. em. 108.
c. Website: sonrisa.hu
4. The scope of the GTC extends to electronic commerce services provided within the territory of Hungary through the Webshop.
5. The language of the contract: Hungarian
6. The contracts are considered written contracts, but the Service Provider does not file them.
7. The Service Provider does not submit to any code of conduct.
II. Use of the Webshop
1. Registration
1. Using the services in the Webshop does not require registration.
2. General information regarding purchases
1. The essential characteristics and features of the services available in the Webshop, as well as the instructions for using the services, can be found on the services’ information pages.
2. The Webshop displays the gross price of the services expressed in Hungarian Forints. The purchase price is the amount indicated next to the service and includes 0% VAT. The Seller is exempt from VAT.
3. During the ordering process, the Service Provider clearly indicates the total amount payable—including the price of the service and all additional costs—before finalizing the order. If any cost cannot be calculated in advance, the Service Provider clearly indicates this fact and the method of calculation.
4. The Service Provider does not apply default options (pre-checked boxes) that would impose additional costs on the Customer. Any service not necessary for fulfilling the main contract and available for an extra fee will only be added to the cart based on the Customer’s explicit, conscious choice.
5. If the Service Provider lists an incorrect price next to any service in the Webshop—particularly a price that significantly deviates from the generally known or estimated price of the service, or if a clearly erroneous price such as 0 HUF or 1 HUF appears due to a system error, or a price containing obvious calculation mistakes—the Service Provider is not obliged to sell the service at the incorrect price. If the Customer finalizes an order based on an incorrect price, the Service Provider is not obliged to accept it but is entitled to offer the service to the Customer at the correct price, and the Customer may freely decide whether to accept it.
3. The purchasing process
1. Placing services in the Cart: The desired service must be placed in the Cart. By clicking the Cart icon, the Customer can view the Cart contents. The Webshop displays the contents, which the Customer may change freely until the order is submitted.
2. Providing Customer data: If the Customer intends to purchase the contents of the Cart, the following data must be provided:
a. Billing address information:
i. The Customer may indicate whether they are purchasing as a private individual or a business client (for business clients, company name, tax number, billing address, company registration number, and bank account number are also required).
ii. Billing data: country, postal code, city, address, name, phone number, contact email address.
The Customer may also include additional information in the “Notes” section.
c. Selection of payment method: The Customer may choose from the available payment options: bank transfer, online card payment, on-site payment. Please consider the transfer processing time to ensure that the payment is completed by the day of the examination.
3. Finalizing the order: The Customer finalizes the order by clicking the Order button. Accepting the GTC and the Privacy Policy is a prerequisite for finalizing the order. Before or at the moment of activating the Order button, the Service Provider clearly displays the name of the service, the total payable amount (service price + any other costs), and the existence of a payment obligation. The Order button clearly indicates that its activation results in a payment obligation.
4. Payment of the purchase price: In the case of online card payment, the Webshop redirects the Customer to the payment interface. After a successful payment, the order details will be displayed.
5. Acceptance of the order by the Service Provider takes place in a two-step process:
a. The Webshop’s system sends an automatic email confirmation of the Order. The purpose of this email is solely to allow the Customer to check the order details and confirm that the Webshop has received the order.
b. The Webshop later notifies the Customer by email of the acceptance of the Order.
6. Customer’s options for correcting data entry errors: The Customer may correct data entry errors until the order is sent to the Service Provider. If the Webshop no longer allows modification or the order has already been finalized, the Customer may notify the Service Provider by email or phone using the contact details listed in the GTC.
7. SimplePay Payment:
I acknowledge the following personal data stored in the user account of the data controller Dr. Ármós Nelly (Hungary, 4225, Debrecen – Józsa, Rózsástelep u. 1.) in the user database of rozsasrendelo.hu will be handed over to SimplePay Plc. and is trusted as data processor. The data transferred by the data controller are the following: country, postal code, city, address, name, phone number, e-mail.
The nature and purpose of the data processing activity performed by the data processor in the SimplePay Privacy Policy can be found at the following link: simplepay.hu/adatkezelesi-tajekoztatok/
III. Performance Deadline
The Service Provider shall make the ordered service available to the Customer within thirty days, provided that the Customer qualifies as a consumer — that is, a natural person acting outside the scope of their profession, independent occupation, or business activity. If the Service Provider is unable to make the service available within thirty days, they will contact the Customer at the email address provided at the time of the order to ask whether the Customer accepts delivery at a later date.
IV. Contractual Performance and Compliance
The rules set out in this chapter apply if the Customer qualifies as a consumer, meaning a natural person acting outside the scope of their profession, independent occupation, or business activities.
1. General requirements of contractual performance
The Service Provider undertakes that the services purchased by the Customer will comply with the terms of the contract. Contractual performance means that the service possesses all the characteristics set out in the contract and meets the requirements that can reasonably be expected of services of the same type.
2. Fundamental compliance criteria
The service must comply with the description, quantity, quality, and type specified in the contract. It must also have the functionality specified in the contract or service information and be suitable for the purpose communicated by the Customer during the purchase and accepted by the Service Provider.
3. Meeting customary expectations
The service must meet the customary expectations for services of the same type. This includes having reasonable quality and performance characteristics, including safety. This also covers public statements made by the Service Provider or its suppliers in advertisements, service descriptions, or labeling.
V. Complaint Handling and Customer Service in Case of Consumer Complaints
The rules set out in this chapter apply if the Customer qualifies as a consumer, meaning a natural person acting outside the scope of their profession, independent occupation, or business activities.
The Service Provider’s name and registered seat can be found in the first section of the GTC. The Customer may submit a complaint to the Service Provider either verbally or in writing.
Service Provider’s complaint-handling contact details:
Postal address: Rózsástelep u. 1., 4225 Debrecen - Józsa, Hungary
Electronic mail: rozsasrendelo@gmail.com
In person: Rózsástelep u. 1., 4225 Debrecen - Józsa, Hungary
1. Handling verbal complaints
Immediate Investigation
The Service Provider will immediately investigate the Customer’s verbal complaint and act to remedy it when necessary. If the Customer does not agree with the handling of the complaint or the immediate investigation is not possible, the Service Provider will promptly prepare a written record of the complaint and its position regarding it.
Recording of the Report
The written record shall include the Customer’s name and address or email address, the place, time, and method of the complaint submission, a detailed description of the complaint, and a list of documents presented by the Customer. In the case of a verbal complaint submitted in person, the Service Provider will provide a copy of the record to the Customer on the spot.
2. Handling of Written Complaints
Response Deadline
The Service Provider shall respond to the Customer’s written complaint within thirty days of receipt, in writing, with a substantive and verifiable reply. If the Service Provider rejects the complaint, it must justify its position.
If the Customer does not provide their name, address, or email address, fails to describe the complaint in detail, or does not submit the documents and evidence required to assess the complaint, the Service Provider is not obliged to respond.
If the complaint is submitted via the electronic form/interface provided by the Service Provider, the Service Provider will immediately confirm receipt to the Customer’s email address.
Retention of Documentation
The written record of the complaint, the written complaint itself, and a copy of the substantive response shall be retained by the Service Provider for three years and made available to supervisory authorities upon request.
3. Legal Remedies
If the Service Provider rejects the complaint, the Customer shall be informed in writing of the authorities or patient rights representative whose procedure they may initiate.
The information must include the telephone number, website, and mailing address of the competent authority and the patient rights representative according to the Customer’s place of residence or stay.
Competent patient rights representative: Péter Kristóf
- Phone (available during working hours): +36 20 489 9548
- Personal consultation: at a location agreed upon following prior phone appointment
- Email: peter.kristof@ijsz.bm.gov.hu
- The patient rights representative is an employee of the Integrated Legal Protection Service (IJSZ) and is independent of the healthcare institution.
If the above contacts fail, the IJSZ hotline may be called: +36 80 620 055
Contact details of the Integrated Legal Protection Service (IJSZ) Central Office:
- Registered seat: 1054 Budapest, Akadémia u. 3.
- Main administrative location: 1065 Budapest, Bajcsy-Zsilinszky út 57.
- Postal address: 1365 Budapest, P.O. Box 646
- Email: ijsz@ijsz.emmi.gov.hu
3.1. Consumer Protection Authority Procedure
Before initiating a procedure before the consumer protection authority, the Customer must attempt to resolve the dispute directly with the Service Provider.
The Customer may initiate the consumer protection authority’s procedure if the Service Provider has violated consumer protection regulations, particularly those related to distribution, service provision, complaint handling, customer service, service quality, pricing, warranty claims management, and consumer information.
A request submitted to the consumer protection authority must include:
- the Service Provider’s name and registered seat,
- the location where the objectionable conduct occurred,
- a brief description of the subject of the request supported by available documents, especially the Service Provider’s written response to the Customer’s inquiry, the record of any verbal complaint, and proof of submission of the complaint by post or electronically.
The consumer protection authority may not initiate a procedure more than three years after the infringement. In the case of continuous infringing conduct, the deadline begins when the conduct ceases.
Associations representing consumer interests also have standing in the procedure within the scope of protecting consumer interests.
If the consumer protection authority finds a violation, it may order the cessation of the unlawful situation, prohibit continued unlawful conduct, set deadlines for remedying deficiencies, or impose a consumer protection fine.
4. The Service Provider’s procedure in the case of repeated complaints
If the Customer submits a complaint identical in content to one previously answered substantively and containing no new information, the Service Provider may decline to investigate it. The Service Provider may also decline to investigate complaints submitted by unidentified individuals.
5. Fulfillment of written communication
The Service Provider may fulfill its obligation to handle written complaints either by postal mail or electronically, provided that the medium used allows for the durable storage and unchanged reproduction of the data.
VI.Right of withdrawal of the Customer qualifying as a Consumer
The Service Provider draws the Customers’ attention to the fact that the right of withdrawal described in this chapter (Chapter VIII – Right of Withdrawal) belongs exclusively to Customers who qualify as consumers, i.e. natural persons acting outside the scope of their profession, independent occupation, or business activity.
1. Right of withdrawal
In the case of online purchases and contracts concluded outside business premises, the Customer is entitled to a right of withdrawal without justification within fourteen days, provided that the service has not yet been used.
2. Start and calculation of the withdrawal period
For service contracts, the withdrawal period begins on the day the service is paid for and lasts fourteen days. If multiple services have been purchased, the fourteen-day deadline begins on the day the last service is received.
For service provision contracts, the withdrawal deadline is fourteen days from the date the contract is concluded.
The service may be used by the Customer personally or by another third party designated by the Customer.
3. Early exercise of the right of withdrawal
For service purchases, the Customer may exercise the right of withdrawal between the date of the contract conclusion and the commencement of service use.
4. Withdrawal of an offer
If the Customer made the offer to conclude the contract, they are entitled to withdraw their offer before the contract is concluded, thereby eliminating their binding obligation to conclude the contract.
5. Method and deadline for exercising rights
The Buyer may exercise the right of withdrawal or termination in writing, by making an unambiguous statement, or by using the model withdrawal/termination form set out in Annex 2 to Government Decree 45/2014 (II. 26.) on detailed rules for contracts between consumers and businesses.
The right shall be deemed to have been exercised in due time if the Buyer sends the statement to the Service Provider before the fourteen-day deadline expires.
6. Legal consequences of withdrawal or termination
Obligations of the Service Provider in case of withdrawal or termination
6.1. Refund of the purchase price
If the Customer lawfully exercises the right of withdrawal or termination, the Service Provider shall promptly, but no later than fourteen days after becoming aware of the withdrawal, refund the full amount paid by the Customer. This includes costs incurred in connection with the performance.
6.2. Method of refund
The Service Provider shall refund the amount using the same means of payment used by the Customer in the original transaction.
With the Customer’s explicit consent, the Service Provider may apply another method of payment; however, this must not impose any additional cost on the Customer.
6.3. Data processing and digital content
In the event of withdrawal, the Service Provider shall fulfill its obligations as set out in Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) concerning the protection and free movement of personal data.
Obligations of the Customer in case of withdrawal or termination
6.4. When the right of withdrawal cannot be exercised
- After full performance of services.
- In the case of a contract for service provision, the Customer may not exercise the right of withdrawal once the service has been fully performed, provided that performance began with the Customer’s explicit prior consent and acknowledgment that the right of withdrawal would be lost after full performance.
- In the case of time-specific services.
- If the Service Provider has committed to a specific performance date, the right of withdrawal may not be exercised (except in cases of force majeure).
6.5. Effect on ancillary contracts
If the contract concluded by the Buyer is linked to ancillary contracts, the exercise of the right of withdrawal or termination shall also result in the termination or dissolution of such ancillary contracts.
The Buyer shall not be required to compensate any damage arising from the termination of the ancillary contracts, nor shall any additional cost be charged in connection with such termination.
The Service Provider shall immediately notify any third parties involved in the ancillary contracts of the Buyer’s withdrawal or termination.
VII.A The Service Provider’s rights if the Customer does not use the service
1. If the Customer does not use the service but notifies the Service Provider at least 12 hours beforehand, the service fee shall be fully refunded to the Customer. If the Customer does not notify the Service Provider of their intention to withdraw at least 12 hours before the scheduled service, the Service Provider may charge a HUF 3,000 availability fee; the remaining amount will be refunded to the Customer. If the Customer requests a new appointment for the same service, the Service Provider may waive the HUF 3,000 availability fee and may credit the amount already paid toward the new examination.
2. If repeated appointment booking, the Customer again fails to use the service, this constitutes a serious breach of contract, and the Service Provider is entitled to terminate the contract with immediate effect.
The termination notice may be delivered to the Customer via the email address provided in the Webshop. The notice is deemed delivered once it has been sent to the Customer’s email server. The email shall be considered delivered and undisputed even without confirmation, unless the other party submits a written objection within 3 working days.
3. If points 1–2 above have already been applied to the Customer, the Service Provider may make acceptance of further orders conditional on advance payment of the purchase price.
VIII. Other provisions, information
1. The Service Provider informs the Customer that:
a. the annual availability of the servers ensuring data management exceeds 99.9%. Regular backups are made to protect the data, so in case of data loss, the original content can be restored,
b. the stored information is placed in MSSQL and MySQL databases, sensitive data is protected with strong encryption, using hardware-based encryption solutions integrated into the processor.
2. The Service Provider informs the Customer that the Sellvio rating system operates on the Online Store website.
a. The rating system evaluates not individual products but the operation of the webshop itself, based solely on opinions of real customers.
b. During the review process, the following technical security measures are applied:
i. The possibility to leave a rating is activated only after purchase. The system operates independently of the webshop, and reviews are stored by Sellvio (ErdSoft Ltd.: company registration number: 06-09-030198, registered office: 6720 Szeged, Kígyó Street 4).
ii. Reviews can only be submitted following purchase, based on an invitation sent to the provided email address.
iii. It is important to know that neither ratings nor reviews can be deleted – both positive and negative feedback appear, ensuring the system provides an accurate representation of the webshop’s operation.